Salesforce, Zoom lead $580M investment in call center software company

December 21, 2021

Salesforce (NYSE:CRM), ServiceNow (NYSE:NOW) and Zoom (NASDAQ:ZM) have invested in software provider Genesys Cloud Services, helping the company raise $580 million at a $21 billion valuation.

The venture arms of Salesforce (CRM) and ServiceNow (NOW) participated in the funding, while Zoom (ZM) directly invested in Genesys, which makes software for call centers and is looking to go public at some point.

Other investors in the funding included BlackRock , D1 Capital Partners and a "large US-based West Coast mutual fund manager," Genesys said in a statement.

Genesys is owned by private equity firms Permira and Hellman & Friedman. In October, Bloomberg reported the company was said to consider an initial public offering, as the call center software market grows.

In September, Zoom (ZM) and Genesys competitor Five9 (NASDAQ:FIVN) said the two companies had mutually agreed to terminate their proposed merger after Five9 (FIVN) said it would not get the requisite number of votes from Five9 shareholders to approve the merger.

Over the current book year the total revenue from the company in San Francisco will be 26.4 billion USD (consensus estimates). This is hugely more than 2021's revenue of 21.25 billion USD.

Historical revenues and results Salesforce.com plus estimates 2021

The analysts expect for 2021 a net profit of 4.56 billion USD. The majority of the analysts expects for this year a profit per share of 4.68 USD. The price/earnings-ratio therefore equals a very high 52.82.

For this year analysts don't expect the company to pay a dividend. The average dividend yield of the software & services companies equals a low 1.28 percent.

Salesforce.com 's market capitalization is around 220.76 billion USD. 9

On Monday the stock closed at 247.21 USD.

Historical stock prices Salesforce.com from 2007 till 2021

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