Live Chat Software Market Outlook, 2028: Use of Chat Analytics and AI-Driven Insights for Customer Behavior Analysis Driving Revenue Growth

Dublin, Feb. 12, 2025 (GLOBE NEWSWIRE) -- The "Live Chat Software Market 2024-2028" report has been added to ResearchAndMarkets.com's offering.

The live chat software market is forecasted to grow by USD 569.2 million during 2023-2028, accelerating at a CAGR of 10.59% during the forecast period. The market is driven by the increasing customer expectations for real time support and personalized interactions, growing adoption of digital channels and online platforms by businesses, and rising demand for efficient and cost-effective customer service solutions.

The study identifies the increased adoption of AI-powered chatbots and virtual assistants for automated customer interactions as one of the prime reasons driving live chat software market growth during the next few years. Also, the integration of live chat software with omnichannel customer support platforms and the use of chat analytics and AI-driven insights for customer behavior analysis will lead to sizable demand in the market.

This report on the live chat software market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment.

The live chat software market is segmented as below:

By Type

• Customer service live chat systems
• Informational service live chat systems
• Sales live chat system

By End-user

• Large enterprise
• SMEs

By Region

• North America
• APAC
• Europe
• South America
• Middle East and Africa

The report on the live chat software market covers the following areas:

• Live chat software market sizing
• Live chat software market forecast
• Live chat software market industry analysis

A robust vendor analysis within the report is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading live chat software market vendors.

Also, the report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

A selection of companies mentioned in this report includes, but is not limited to:

• 3CX
• Appy Pie LLC
• ByteQuark
• Chaport Inc.
• Drift.com Inc.
• Freshworks Inc.
• Grexit Inc.
• Habla Inc.
• HelpCrunch Corp.
• HubSpot Inc .
• Podium Corp Inc.
• Roger Wilco LLC
• Text SA
• The Pipedrive Services
• ThriveDesk
• Tidio LLC
• Userlike UG
• Vision Helpdesk
• Zoho Corp. Pvt. Ltd.
• ZoomInfo Technologies Inc.

For more information about this report visit https://www.researchandmarkets.com/r/v3v0p3

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