DATAGROUP takes on IT services for Stadtwerke Bonn

Pliezhausen, 04 February 2025 – Stadtwerke Bonn has decided on DATAGROUP as a partner for the IT Service Desk in a call for tenders. The aim of the project is to support the municipal utility in optimizing and combining its IT services and employee support with a comprehensive 1st level and selected parts of 2nd level support. DATAGROUP already has a vast range of utility customers and therefore brings in-depth expertise in supporting municipal IT services.

Stadtwerke Bonn has the overriding goal of bundling the core commercial tasks of the group’s companies in a shared service center and providing these services, including IT services, for all subsidiaries. The IT Service Desk plays a central role here: As a single point of contact (SPOC) it is available to the group’s employees for all IT enquiries and is responsible for solving IT problems. DATAGROUP will take on 1st level support and large parts of 2nd level support for Stadtwerke Bonn with immediate effect. The agreement has a basic term of two years with the option to extend it. This means that DATAGROUP will oversee efficient IT support for some 2,400 employees at the utilities company.

A special feature of this cooperation is the intensive familiarization phase of the DATAGROUP Service Desk agents. To guarantee optimal support the new employees undergo special training, the so-called “Stadtwerke Bonn Führerschein” (driver’s license). They are directly trained by Stadtwerke Bonn and get to know the company-specific IT systems and processes in detail.

“Thorough training and comprehensive services by DATAGROUP were a decisive factor for us. It is of utmost importance that our IT services are bundled centrally and efficiently to best serve our internal customers and ensure smooth execution. We have found an experienced partner in DATAGROUP, which understands our requirements”, says Martin Mundorf, Head of Workstation Systems at Stadtwerke Bonn.

Proven partnerships with municipal service providers

DATAGROUP already works successfully with different municipal utilities throughout Germany. These partnerships reflect the confidence which the municipal companies have placed in the IT expertise of DATAGROUP. With a strong focus on IT security, cloud services and individual support, DATAGROUP provides municipal utilities and municipal enterprises with customized services.

Andreas Baresel, Chief Executive Officer of DATAGROUP, emphasizes: “We look forward to supporting Stadtwerke Bonn with our IT Service Desk. Our experience in dealing with the requirements of utilities allows us to provide targeted services and guarantee reliable support.”

About DATAGROUP

DATAGROUP is one of the leading German IT service providers. Some 3,500 employees at locations across Germany design, implement, and operate IT infrastructures and business applications. With its CORBOX product, DATAGROUP is a full-service provider, supporting global IT workplaces for medium and large enterprises as well as public authorities. DATAGROUP is growing organically and through acquisitions. The acquisition strategy is particularly noted for its optimal integration of new companies. DATAGROUP is actively participating in the consolidation process with its “buy and turn around” and its “buy and build” strategy.

CONTACT

Anke Banaschewski
Investor Relations & Corporate Communication
presse@datagroup.de